We always endeavour to provide a high quality of product and service to our customers, but in the unlikely event of something going wrong, we do need to know the problem so that we can put it right.
Any complaints are registered with our Service Department and are logged onto the company’s customer system. The Service Department will investigate the problem and arrange to resolve any issues (within the Company Terms and Conditions).
We always try to accommodate customers within a reasonable time frame and any arranged service calls are booked on a specific date (Monday to Friday) for either a morning or afternoon appointment.
Due to the low level of remedial works, we generally dedicate just one day each week for our Service Engineer to attend, however, in the event of an urgent situation we will make every effort to resolve the problem on a different day and as speedily as possible.
If replacement parts are required, the company will order the relevant goods and arrange for fitment as soon as possible after they have been dispatched to the company from the manufacturer concerned.